Russell Farinha

Technical Support Engineer

I build things for the web and beyond.

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01. About Me

Hello! I'm Russell, a Technical Support Engineer based in Houston, TX with a B.S. in Computer Science from the University of Houston (December 2024).

I thrive at the intersection of customer-facing support and deep technical problem-solving — digging into backend systems, untangling complex issues, and making sure customers actually get their problems resolved. At Stellar Cyber, that means Kubernetes, Linux, and security platform troubleshooting on a daily basis.

But I'm also a builder at heart. I can't sit still when there's a recurring problem a script could fix or a workflow a tool could streamline. Whether it's a Bash CLI framework for my support team, a SaaS platform for racket sports shops, or Discord bots running on a home server — I find just as much satisfaction in building the fix as I do in diagnosing the problem.

Technologies I work with:

Python
JavaScript
Bash
SQL
Kubernetes
Docker
Linux
React
Git
Postman
Zendesk
Jira
Confluence
Grafana
Fluentd
Wireshark
tcpdump

02. Experience

Technical Support Engineer @ Stellar Cyber

March 2024 - Present

Triage and resolve customer issues spanning the full platform — log ingestion, parsing, alerting pipelines, licensing, tenant management, and automation rules — using Kubernetes and Linux-level access to investigate backend environments, and coordinating live customer sessions for SSH-assisted troubleshooting, feature alignment, and issue reproduction
Troubleshoot connector and log forwarding ingestion failures — advising on sensor configuration, parser behavior, and network/protocol issues — and escalate bugs, parser requests, and connector enhancements to engineering and the product team
Designed and built Project Orion, a modular Bash CLI framework that loads Python/Bash diagnostic scripts from remote sources (GitHub Gists) with category navigation, search, and pagination — streamlining recurring troubleshooting workflows across distributed customer environments

Customer Success & Operations @ Houston Badminton Academy

July 2020 - April 2026

Served as primary customer support contact for 100–300+ members across 3 locations, troubleshooting membership configuration errors and booking issues in the Clubworx mobile app — identifying root causes in membership setup rather than app-level bugs
Managed membership lifecycle operations including class scheduling, billing, invoicing, and court reservations; generated financial and enrollment reports tracking active, suspended, and canceling members
Resolved complex edge cases involving makeup class expiration, paid period mismatches, and booking rule conflicts

03. Projects

Featured Project

RacketLog

Founded and built a SaaS platform for racket sports stringing businesses — job tracking, customer records, equipment catalogs, and shop management. Architected with RLS-enforced multi-tenant data isolation, a per-shop automations engine, token-based customer job portal, and an upgrade/billing tier system with usage limits.

React
Vite
Supabase
Vercel
Resend
Sentry

Project Orion

Modular Bash CLI framework that loads Python/Bash diagnostic scripts from remote sources (GitHub Gists) with category navigation, search, and pagination — streamlining recurring troubleshooting workflows across distributed customer environments.

Bash
Python
GitHub Gists

Discord Tools

Developer-focused web directory of utilities for Discord server admins and community managers, including a custom webhook generator.

React
Vite
Discord API

Home Lab

Discord community bots deployed in Docker containers on a Raspberry Pi home server — handling developer community automation and server management workflows, secured with Tailscale for remote access.

Raspberry Pi
Docker
Tailscale
Discord.js

Exsale

Led a 4-person team to build a full-stack point-of-sale web app. Designed the relational schema for data integrity and coordinated end-to-end delivery.

PHP
MySQL
jQuery
AWS

04. Get In Touch

I'm currently open to new opportunities and my inbox is always open. Whether you have a question, a project idea, or just want to say hi, I'll do my best to get back to you!

Say Hello